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TERMS & CONDITIONS OF SALE |
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The following terms and conditions are applicable to all orders
placed on our website. We have tried to keep these simple but
in case of any queries please contact customer services. |
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SALES |
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1. All goods sold or given on approval to the customer remain
the property of GOLD FACTORY LIMITED until paid for in full. |
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2. Should the customer’s company go into liquidation,
the customer and the directors of the company become liable to
pay the amounts due to us if any. |
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3. The weight and the quantity billed by us in the invoice shall
be final. We shall not entertain any dispute regarding weights
of our jewellery once the goods leave our premises (Applicable
to collections only). |
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4. All weights include the weight of stones, enamels, beads,
kundan and pearls unless otherwise stated. |
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5. Any complaints regarding the price of the gold or making
charges should be made within 7 days. We shall not entertain any
complaints after that. |
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6. All credit/debit card sales will attract a 3% surcharge (Only
applicable to over the counter sales). |
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ORDERS/QUOTATIONS |
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7. All quotations made by us shall be without engagement. The
sales contract shall be formed on a confirmation of order by us
only. |
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Product Pricing |
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8. All products and prices including special offers are subject
to change or discontinuation without notice. Whilst we try to
ensure prices and product information is accurate on our web site,
we reserve the right to refuse or cancel any orders (even if the
payment has been charged) for goods that have been advertised
at an incorrect price, showing the wrong photograph or description.
If we discover any pricing errors before we process your order,
you will be notified immediately with the option to re submit
your order at the correct price or cancel the order. |
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Product Availability |
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9. All products are subject to availability and can change prior
to delivery without notice. If this is the case, you will be notified
by phone or email. |
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10. Any product availability information supplied on our website
is an estimate only. |
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Payment |
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11. Payments are to be made in the currency indicated in the
invoice. Any exchange fluctuation risks are on account of the
customer. |
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12. Advance payments made against an order shall be forfeited
if the order is cancelled or delivery not taken on time. |
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13. All prices shown on our web site are inclusive of VAT and
are in GBP/£ Sterling. Purchases can be made using Visa,
MasterCard or any Debit Cards via our secure server. |
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We have taken every step possible to give our customers the
safest shopping experience, however if you are still uncertain
about entering your credit card details over the internet, you
can also place your order by phone, fax or post. Click
here to find out about alternative payment methods. |
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All credit card orders are subject to validation and checks
with the card-issuing bank. GOLD FACTORY will not be liable if
your order is delayed due to these checks. (Please note Non-UK
credit card transactions can take longer than normal) Orders can
only be accepted from the cardholders themselves. The goods can
only be shipped to the billing address of the cardholder unless
informed/authorised otherwise by the card-issuing bank. |
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14. If payment is not received by us on the due date, an interest
charge of 6% per month will be charged on the whole invoice amount
and will be payable by the customer (Only applicable to trade
customers). |
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15. All cheques stopped or returned to us unpaid for whatever
reason will attract a charge of £50 per cheque plus our
charges of delayed payments as mentioned in clause 13. |
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16. All payments are to be made directly to GOLD
FACTORY LIMITED. |
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Delivery |
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We shall make arrangements for goods to be shipped, if agreed
with the customer in the manner we regard most suitable. But we
do not accept any responsibility for damages, breakages, tampering
or shortages after the goods leave our premises. |
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17. We shall endeavour to deliver the goods ordered. Delivery
terms although agreed upon must be regarded as indicative only
because of the complex working contingencies. In case of any delays
in the deliveries for whatever reasons, we shall not be liable
for damages that may arise whatsoever |
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To protect you from fraudulent use of your credit/debit card,
we are not always able to deliver goods to a different delivery
address. Once you order has been received you may be contacted
to provide additional information. |
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If the delivery address is your place of work please fax a signed
written confirmation of your request to 020
8813 8199. |
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GOLD FACTORY offers a reliable and fast delivery service to
anywhere in the world. We see no reason to limit our business
to the UK alone. If you see a product you like, we’ll deliver
it to you - nationwide or worldwide. |
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We only use the leading courier companies to ensure our customers
receive their orders quickly, efficiently and most importantly
cost-effectively. |
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Delivery Times |
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We can deliver nationwide orders within 7 working days on clearance
of payment, * whilst overseas orders should take no more than
21 working days. And the progress of every order can be easily
tracked at any time by using our on-line Order Tracking facility. |
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Normally, all orders are dispatched when the order is processed
and Address Verification is complete, any delays in these processes
may delay delivery times. Product availability will also have
an effect on delivery, of a couple of days or longer. In case
of a longer delay, you will be notified via e-mail or telephone
as soon as possible. |
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All orders are carefully packed and dispatched from our offices
in West London and are fully insured against loss or damage. |
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Delivery Charges |
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A delivery charge will be calculated on your order and added
to your shopping basket. This will be based on product weight
and your delivery address. All delivery charges are calculated
on the courier rates and any handling charges that are applicable.
Some products may have “free delivery” for promotional
purposes. |
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Sending to a Different Delivery Address |
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In order to protect our customers, whenever the delivery address
is different than the credit card's registered billing address,
we will require a written signed confirmation of your request
stating: |
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Your Order Reference Number
Your Billing Address
Your Delivery Address
A Copy of an Official ID (i.e. Driving License, Passport)
A Copy of the back of the credit card used for the purchase
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If you require your order to be delivered to your work place,
please fax this request on your company letterhead. |
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Please fax your written confirmation to customer service department’s
attention on +44 20 8813 8199. |
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Note: We will not be liable for any
losses, costs, damages, charges or expenses caused by any delay
in delivering goods that are beyond our reasonable control. In
the unlikely event that your product appears lost or is damaged
in transit please contact us immediately on +44 20 8813 8979 or
email admin@gold-factory.co.uk within 48 hours of delivery. |
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Returns/Exchanges |
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18. For hygiene reasons, nose studs, earrings and body jewellery
will not be returned or exchanged. |
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19. For any return of goods we do not take any responsibility
for goods lost or damaged before it reaches our office. |
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20. All goods returned are liable to 100% deduction of making
charges, stone weights and a further 3% credit card surcharge
if payment was made by credit/debit card. |
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Damaged Returns |
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In the unlikely event that your product is faulty or damaged
when delivered please contact us via email immediately (within
48 hours of delivery) quoting your order reference, invoice number
and details of the problem. |
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Defective Returns |
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A defective product may be returned for exchange or a refund
within 7 days from date of receipt. The defective product will
be exchanged or refunded providing it is in "as new"
condition. |
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21. In the case of goods found to have manufacturing defect,
the customer should inform us within 7 days. We shall arrange
to replace the goods as per arrangement agreed with the customer
provided the customer makes arrangements for return of the defective
goods to our office. |
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Note:
Please ensure the goods are in the original packaging and packed
safely when returning. After inspection in our offices, if the
goods returned are found not be faulty or in "as new"
condition we will charge delivery costs for returning them back
to you.
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Non-Defective Returns |
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You have a right to cancel your order in part or full within
7 working days if you change your mind. Please notify us via email
at admin@gold-factory.co.uk. All goods must be returned unused,
complete and in the original packaging and condition they were
supplied in together with any accessories or free gifts provided
with the product. |
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All non-defective returns may be subject to a restocking charge. |
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For orders recieved from outside the UK mainland we will not
be liable for the return shipping costs. |
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Restocking Fees |
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All non-defective returns may be subject to a 20 percent restocking
fee on the value on the product. The product must be returned
with all of its original packaging and accessories. There will
be an additional charge for any missing items. |
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FINANCE AGREEMENTS |
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Security |
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All payments made via our website use secure server SSL (Secure
Sockets Layer). All credit card and payment details are encrypted
to protect your personal and payment information. We have the
most advanced encryption technology currently available for online
transactions together with a secure online credit card processing
system using Barclays EPDQ. |
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Data Protection |
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We will not email you in the future unless we have your consent.
If you don't want any future emails from us please do not tick
the mailing list box. Your email address will not be passed to
third parties. |
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Note: These terms and conditions do not affect your legal rights
and we reserve the right to change these terms and conditions
at any time without prior notice. |
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Privacy |
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At GOLD FACTORY we value your privacy. While we need to collect
certain information from you in order to process your orders and
make sure we provide essential customer service to our customers,
we do our best to protect your personal information. Please read
this statement to find out how we do that. |
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PURCHASES |
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At our website, we allow our visitors to purchase products online.
In order to process the orders, we must collect your full name,
address, delivery address (if different), telephone numbers, email
address, and credit card information, including the type of card,
the card number, expiration date, and card holder's name. We make
sure that this is collected and transmitted using secure technology
provided by epdq. It is stored by us on our secure servers to
allow us to process credit card reconciliations, provide customer
service, and handle audits and warranty claims, among other purposes. |
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As a convenience to our online purchasers, we may also offer
them the convenience of being able to keep their personal information
(but not their credit card information) stored in an online profile
or customer account. This will make shopping easier for our repeat
customers, as they will not have to re-enter their information
every time they make a purchase. Users who choose this option
will select a password, which will be the only way this information
can be accessed, and they will be able to modify, change, or correct
their information at any time. Customers who want to delete access
to their online profiles can do so by calling customer services
on (+44) 020 8813 8979 or email
admin@gold-factory.co.uk |
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MAILING LIST |
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We also allow our users to sign up for our mailing list by registering
for our mailing list with their name and email address or by checking
the appropriate box when purchasing. Users can remove their information
from our mailing list at any time by sending an email with those
instructions to admin@gold-factory.co.uk. In addition, every email
from us will come with instructions for how to unsubscribe. For
customers who have not made an online purchase, this will also
remove their information from our database. |
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SECURITY |
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We store all personal information on our password protected
secure servers. |
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COOKIES/OTHER DATA COLLECTION |
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A cookie is information that is stored by the server on the
client side of a client/server communication. Typically, a cookie
records your preferences when using a particular site. Cookies
are commonly used to rotate the banner ads that a site sends so
that it doesn't keep sending the same ad as it sends you a succession
of requested pages. They can also be used to customise pages for
you based on your browser type or other information you may have
provided the Web site. Web users must agree to let cookies be
saved for them, but, in general, it helps Web sites to serve users
better. GOLD FACTORY may set cookies in your computer to provide
you a better shopping experience and customised information by
saving you time. However you may set your browser to refuse the
cookies automatically or you may manually erase it from your browser.
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For our internal purposes, we gather date, time, pages visited,
originating search engine, and IP address of all visitors to our
site. We keep this information for our internal security audit
log and systems administration purposes, to help diagnose problems
with our server, and to administer our web site. |
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LINKS TO OTHER SITES |
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GOLD FACTORY may link to other sites. We are not responsible
for those other sites, and we advise you to check their privacy
policies. |
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